Protecting Your Wedding Memories

Your Wedding Day Was Unforgettable — Let’s Keep It That Way.

At Cinemotive, we understand that your wedding day is one of the most cherished events of your life, and the memories captured are priceless. To ensure these moments are preserved for years to come, it’s important to take a few steps to protect your video and photo files as soon as you receive them.

Even though we provide your wedding memories on a high-quality USB drive, the nature of digital storage means that no USB can last forever. While some might work for many years, others could fail within a few months. That’s why we strongly recommend creating backups as soon as you receive your USB.

How to Safeguard Your Wedding Memories

To keep your memories safe, follow these simple steps:

1. Copy the Files Immediately

As soon as you receive your USB, transfer all files to your computer. Check the contents to ensure everything copied over correctly.

2. Create Multiple Backups

Save a copy of your files to an external hard drive and consider uploading them to a cloud storage service like Google Drive, Dropbox, or OneDrive. Cloud storage offers additional protection in case of hardware failure.

3. Regularly Check and Refresh Your Backups

It’s a good idea to periodically check that your files are still accessible. Every year or so, update your backups to new storage media to prevent potential data loss.

What If Your USB No Longer Works?

If you discover that your USB drive is no longer working 3 months or more after receiving it, and you haven’t made a backup, don’t worry—we may still be able to help. We keep backups of all wedding videos and photos for a limited time.

However, please note that there will be an archive retrieval fee of $250 if you need us to retrieve your files from our archives after three months of receiving the final edits. We cannot guarantee that we will still have a copy of your files, so safeguarding your own backup as soon as possible is always the best option.

Please check with Cinemotive to ensure we have the files before you place an order.

Archival Recovery Options

For couples needing to recover their files, we offer two options. To initiate an archive retrieval, please click the button below the preferred option and then proceed with purchase.

Online Download

Your video files will be uploaded to a secure platform, and we’ll send you a link to download them directly. This is the fastest and most convenient option. Please check with Cinemotive to ensure we have the files before you place an order.

New USB Flash Drive

Would you prefer to receive your files on a new USB? We’ll copy your videos to a fresh USB and post it to you. This is a great option if you’d like to have a physical backup in hand. Please check with Cinemotive to ensure we have the files before you place an order.

FAQ: Frequently Asked Questions

Q: Why do USBs fail?

USB drives, like all digital storage media, have a limited lifespan due to factors like the quality of the drive, usage, and storage conditions. That’s why creating multiple backups is essential.

Q: What if I lost my USB completely?

If your USB is lost, we may still have a copy of your wedding files in our archive. However, we cannot guarantee availability beyond three months ofd receiving the final edits, so please reach out as soon as possible.

Q: How will I know if my USB files are backed up correctly?

After copying the files, try opening each video to ensure everything works properly. If you encounter any issues, contact us immediately.

Q: Can I retrieve my files if more than three months have passed?

We do our best to keep backups for as long as possible. However, after three months, there is no guarantee that we will still have your files. That’s why creating your own backups is the best way to protect your memories.

Need Assistance? We’re Here to Help.

If you have any questions about protecting your wedding memories, creating backups, or need support with your USB, please don’t hesitate to contact us. We’re here to ensure your memories are safe and cherished for a lifetime

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Our Studio

24 Fred Street
Lilyfield NSW 2040

Email us

info@cinemotive.com.au
production@cinemotive.com.au

Call us

02 9016 5355
0401 817 642

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