Protecting Your Wedding Memories
Your Wedding Day Was Unforgettable — Let’s Keep It That Way.
At Cinemotive, we understand that your wedding day is one of the most cherished events of your life, and the memories captured are priceless. To ensure these moments are preserved for years to come, it’s important to take a few steps to protect your video and photo files as soon as you receive them.
Even though we provide your wedding memories on a high-quality USB drive, the nature of digital storage means that no USB can last forever. While some might work for many years, others could fail within a few months. That’s why we strongly recommend creating backups as soon as you receive your USB.
How to Safeguard Your Wedding Memories
To keep your memories safe, follow these simple steps:
1. Copy the Files Immediately
2. Create Multiple Backups
3. Regularly Check and Refresh Your Backups
What If Your USB No Longer Works?
If you discover that your USB drive is no longer working 3 months or more after receiving it, and you haven’t made a backup, don’t worry—we may still be able to help. We keep backups of all wedding videos and photos for a limited time.
However, please note that there will be an archive retrieval fee of $250 if you need us to retrieve your files from our archives after three months of receiving the final edits. We cannot guarantee that we will still have a copy of your files, so safeguarding your own backup as soon as possible is always the best option.
Please check with Cinemotive to ensure we have the files before you place an order.
Archival Recovery Options
For couples needing to recover their files, we offer two options. To initiate an archive retrieval, please click the button below the preferred option and then proceed with purchase.
Online Download
New USB Flash Drive
FAQ: Frequently Asked Questions
Q: Why do USBs fail?
Q: What if I lost my USB completely?
Q: How will I know if my USB files are backed up correctly?
Q: Can I retrieve my files if more than three months have passed?
Need Assistance? We’re Here to Help.
If you have any questions about protecting your wedding memories, creating backups, or need support with your USB, please don’t hesitate to contact us. We’re here to ensure your memories are safe and cherished for a lifetime
24 Fred Street
Lilyfield NSW 2040
info@cinemotive.com.au production@cinemotive.com.au
02 9016 5355 0401 817 642