Terms and Conditions.

Booking deposit and payment

To secure your date, a non-refundable booking deposit is required. The deposit amount is set out in your booking agreement and is due within 7 days of invoice.

If the deposit isn’t received within 7 days, your date is released to other clients.

By signing your booking agreement or paying any deposit, you agree to its terms.

The remaining balance is due 10 days before your wedding date. Payments can be made by EFT or credit card, via the secure payment link we send you.

Late or non-payment

If the remaining balance is not received by the due date, CineMotive is not obligated to provide coverage on the wedding date, and the booking may be treated as cancelled with cancellation terms applying.

Final photographs and films, including online galleries and downloads, are not delivered until full payment has been received.

Any amounts owing after the wedding — such as additional hours, albums or wall art — must be paid before the related items are delivered. Overdue accounts may have delivery and services suspended until payment is received.

Changing or cancelling your booking

If you need to reschedule

Rescheduling is available for emergencies only — illness, serious injury or government restrictions. In these cases, we’ll credit your deposit toward a new date, subject to our availability.

We can’t guarantee the same photographer or cinematographer for the new date. If your original team isn’t available, we’ll arrange an equally experienced replacement.

If you cancel

We keep these amounts because, at that stage, we’ve turned away other work and completed significant preparation for your day.

Pre-wedding engagement sessions

If your package includes a pre-wedding engagement session, it must be scheduled and completed before your wedding date.

Unused engagement sessions can’t be transferred for use after the wedding, substituted for other services, exchanged for credit or redeemed retrospectively. If the session isn’t completed before the wedding day, the inclusion is forfeited.

Albums

For packages that include an album, a $500 reservation fee is required to secure your album booking. This fee is credited towards the total album cost.

The remaining album balance is invoiced separately at the design stage, once you’ve selected your favourite images and the initial design process begins.

The $500 reservation fee is non-refundable. If you decide not to proceed with the album after the wedding, or cancel it for any reason, the fee is forfeited.

Your online gallery stays accessible throughout the album selection and design process.

Additional hours

Standard coverage ends at the wrap-up time agreed in your booking agreement. Additional coverage may be available on the day, subject to team availability.

Additional hours are charged at $320 per hour, per camera operator. Any overrun of 15 minutes or more is charged as a full additional hour.

What you’ll receive

Photography

A password-protected online gallery for downloading your high-resolution images.

Film, if included in your package

• Teaser Film — a short teaser for social media.
• Highlight Film — a 3–5 minute cinematic edit.
• Episode-Length Film — an Episode Love Story or Episode Long Edit.
• Documentary Film — a documentary-style edit of the key moments of your day.

Delivery timeframes

Photographs and films are delivered within 8–12 weeks of your wedding date, with progress updates along the way. Timeframes can vary during peak seasons, or where additional editing, album design or client selections are required.

Delivery is confirmed by written notification to the email address we hold on file.

Your gallery, files and backups

Checking your delivery

You have 14 days from the delivery notification to confirm that all downloads, USB drives and/or hard drives work and that all files have been received in full. Any issues with access, missing files or faulty media must be reported within this period, and we’ll make reasonable efforts to resolve confirmed issues.

Video files

Completed video files remain available online for 4 weeks (28 days) from the date of delivery. After this, they’re permanently removed from our online hosting platform without further notice.

Please download and securely back up all video files within this timeframe. CineMotive accepts no responsibility for files that are no longer accessible online after the 4-week period.

Archive

After the 14-day checking period, all project files and RAW footage are archived for up to 3 months, then permanently deleted. We’re not obligated to reproduce or re-supply files after the archive period has ended.

Photo gallery

Your online photo gallery remains available for 12 months.

You’re responsible for downloading, storing and maintaining your own backups of all delivered photographs and films.

Creative style

Wedding photography and film are artistic. You’re booking CineMotive for our signature style, as shown in our portfolio.

Differences in personal taste alone — for example, preferring a different colour grade — aren’t grounds for a refund, provided the work we deliver is consistent with our portfolio and any agreed brief.

Revisions and retouching

Films

• Highlight Film and Episode Love Story: one complimentary round of minor edits, such as trims or a music adjustment. Further changes are charged at $250 per hour.
• Documentary Film and Episode Long Edit: light editing only, designed to preserve the natural flow, live audio and key events of the day. Change rounds aren’t included unless there’s a technical error.
• Teaser Film: edited at our creative discretion and not subject to revisions.

Photos

Standard colour corrections and filters are included. Complex retouching — such as skin smoothing or object removal — is charged at $250 per hour.

Copyright and usage

CineMotive retains copyright in all photographic and video material.

Once final payment is received, you have full rights to use, print, share and post your photos and videos for personal purposes.

We may feature selected images and films in our portfolio, website, social media and marketing, unless otherwise agreed in writing.

RAW files and unedited originals aren’t included unless agreed before the wedding. They can be provided on request for an additional fee.

If we can’t perform

If an assigned team member is unable to attend due to illness, emergency or accident, we’ll arrange an equally experienced replacement from our network of photographers and cinematographers.

In the unlikely event CineMotive is unable to provide the services at all, you’ll receive a full refund of all amounts paid, including your deposit. We’ll do our best to recommend a replacement photographer or videographer, but we’re not liable for any additional costs you incur.

This commitment is in addition to your rights under the Australian Consumer Law.

Equipment, technical failures and insurance

Technical failures

We use professional equipment and carry backups. Complete equipment failure or data corruption is extremely rare.

If material is lost through no fault of ours — for example, if two memory cards fail — we’ll refund the affected portion of the service, up to the total amount you’ve paid.

Insurance, damage or theft

CineMotive holds public liability and equipment insurance. The current public liability certificate is available here.

We handle any loss of or damage to our equipment. You won’t be billed for repairs unless there’s clear, wilful damage caused by you or your guests.

Your responsibilities on the day

• Locations and timing. Let us know all locations, access requirements, parking restrictions, travel requirements and timing changes before the wedding day. We’ll make reasonable efforts to work within the schedule and conditions provided.
• Access and permits. Please secure any photography or filming permits required for special venues or public locations.
• Meals and breaks. For coverage over 8 hours, please provide one meal per crew member. Each team member will need a 30–45 minute break. If a meal isn’t provided, this break may be taken off-site.
• Safe environment. Please help keep pathways clear so our team can move safely.
• Things outside our control. We’ll work respectfully with you, your guests and other vendors, but we’re not responsible for missed photographs or footage, delays or disruptions caused by guests blocking shots, guest behaviour, vendor delays, restricted access, weather, timeline changes or other circumstances outside our control.

Travel and accommodation

Additional travel and accommodation fees may apply for weddings outside the Sydney metropolitan area.

For regional NSW weddings, travel costs are calculated based on distance from Sydney. Overnight accommodation may be required.

For interstate weddings, flights, accommodation and transport may be required for two team members.

All travel arrangements and costs will be discussed and agreed during the booking process, and set out in your booking agreement.

Liability and consumer rights

Our maximum liability to you for any claim under your booking agreement is a refund of the fees you’ve paid.

No further claims — for example, for emotional distress or the cost of alternative photography — can be made against CineMotive.

Nothing in these terms or your booking agreement limits your rights under the Australian Consumer Law, including your right to services provided with due care and skill, and within a reasonable time.

Privacy

CineMotive collects and handles personal information in accordance with its Privacy Policy, available here.

Your booking agreement

These Terms and Conditions provide a general overview only. Every confirmed booking is subject to a separate written agreement, which sets out the specific details, inclusions, fees and conditions for your wedding.

Your signed agreement, including its schedules, is the full agreement between us. If anything on this page differs from your signed agreement, your agreement applies.

The agreement is governed by the laws of New South Wales. If any term is found to be invalid or unfair under consumer law, it is removed and the rest of the agreement remains in force.